OTC – Sales Order Processing (Executive and Senior Executive)

Role Summary

• Receive and process sales orders accurately and efficiently using the company's sales management system
• The role will also require coordinating with the NEC, Invoicing Processing team, collections and credit management team.

Work Experience

Essential

• Strong knowledge of OTC Sales Order operations
• Working knowledge of SAP Finance module
• Experience in shared services/customer facing environment
• Understanding of standard operating procedures
• Knowledge of system, applications, operating tools, metrics and excel
• Good communication skills, plus good verbal & written presentation skills
• Flexibility to work within a high growth, rapidly changing environment
• Ability to self-motivate and initiate change
• Ability to work with colleagues at all level

Order Processing Responsibilities

• Review orders received from Retained Organization (RO) for accuracy as per pre-defined format
• Perform technical, commercial and administrative validation on a customer order
• Record daily volumes, rejections, exceptions, and quality-checks in timely manner
• Enter order details into the system database
• Process orders as per standard operating procedure within defined Turn Around Time (TAT)
• Coordinate with RO to understand any discrepancies on order details
• Create order fulfilment tracker and document relevant details to support order monitoring activities
• Primary point of contact for order processing related queries
• Respond to queries in a timely and accurate manner
• Undergo relevant training to ensure apt knowledge transfer is done to enable self and peers to conduct order processing tasks in GSSCs
• Coordinate with relevant stakeholders to complete tasks assigned by RO or team lead
• Timeliness: Perform order processing tasks as per defined TAT
• Accuracy: Ensure 100% accuracy rate in day-to-day activities to ensure Service Level Agreements are met

Key Skills

• Sales order processing and Invoice Creation
• Accounts Receivable Ledger Management
• Financial Accounting and Reporting
• Advanced Excel and Spreadsheet Skills
• SAP ERP and Accounting Software Proficiency
• Team Player

Education

Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.

Experience (years)

• Executive - Graduate with 2 to 4 years of experience
• Sr Executive – Graduate with 4 to 6 years of experience

Relevant Experience

OTC or Accounts Receivable (Sales Order Processing)

Location

Mumbai (Airoli) and Bangalore

Working Hours

8.5 hours/day (Australia Shift)

Role Requirements

• This position currently requires Work from Home during Australia shift as per project needs.
• The candidate must be flexible to travel based on business requirements during this period.
• There may be a prepone in shift timing, which will be reviewed post-transition.
• Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines.