Inperson Interview for Helpdesk Support in Tallahassee Florida

Title

Customer Support Technician

Location

Tallahassee, Florida 32399

Duration

1 Year

Responsibilities /Deliverables for Incumbent

• Elicit information using interviews, document and analysis, and surveys.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.
• Utilize experience answering questions and providing information to employers and other internal and external customers.
• Work independently with employers to identify suitable customers and referral options.
• Serve as the conduit between customers (internal and external) and employers through collaboration and referral.
• Develop requirements for standard templates and procedures to assist in the administration of the “Abilities Work” Help Desk.
• Assist employers in finding and retaining qualified employees and facilitate services to meet employer needs, alleviate barriers, and support the development and awareness of the customer’s potential.
• Maintain the Help Desk database by entering information on a daily basis, including applicable metrics regarding program and customer services.

Thanks and Regards,

Amrita Sharma

408 766 0000 EXT. 426

amrita.s@)360itpro.com