Technical Support Engineer (Automation Equipment)

Technical Support Engineer (Automation Equipment) - Shanghai BSF Human Resources Co., Ltd | Career Page

Technical Support Engineer (Automation Equipment)

Bac Giang, Bac Ninh, Vietnam

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Job Openings Technical Support Engineer (Automation Equipment)

About the job Technical Support Engineer (Automation Equipment)

Job brief

We are partnering with a world-leading provider of machine vision inspection systems to hire a Technical Support Engineer who will deliver professional on-site technical services for AOI/SPI and automated inspection equipment.

Candidates with solid experience in automation equipment technical support / equipment commissioning & maintenance are highly welcome to apply—we value your automation background and will provide professional training on vision inspection systems to help you succeed.

Responsibilities

• Lead on-site installation, calibration, commissioning, and fine-tuning of AOI/SPI optical inspection equipment and related automated production line equipment.
• Diagnose and resolve complex issues across hardware, motion control systems, software operation, and optical imaging modules.
• Optimize inspection recipes and algorithms together with customers, improve detection stability, and reduce false calls and overkill rates.
• Conduct professional technical training for customer operators, engineers, and on-site management teams.
• Serve as the key link between customers and the R&D team; collect on-site feedback, product requirements, and technical issues to drive continuous product improvement.
• Manage on-site spare parts, formulate preventive maintenance plans, and ensure stable and efficient equipment operation.
• Summarize typical after-sales cases, organize technical documents, and build a shared knowledge base to improve the overall team capability.

Requirements

• 2+ years of practical experience in automation equipment / electronic manufacturing equipment / AOI / AVI / SPI equipment debugging, maintenance, or technical support.
• Solid technical foundation in vision system calibration, motion control systems, or PLC logic; familiarity with automation machinery and electrical control is essential.
• Academic background in Electrical Engineering, Mechatronics, Automation, or related technical fields (College or Bachelor's degree).
• Strong on-site problem-solving ability, good communication skills, and the ability to coordinate effectively with factory engineering and management teams.
• Professional working proficiency in English，proficiency in Mandarin is a plus.
• Open to on-site support, long-term client assignments, and frequent business travel as needed.

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