Shared Services Technical Support Engineer

We are looking for someone with both general desktop experience and customer software experience. In our experience, the candidates with the general desktop experience just don’t have the acumen to take on custom, complex applications, or data issues.

Essential Responsibilities

• Work with the functional engineering team in EU to grow domain expertise and become USCAN subject matter expert.
• Support USCAN project managers by performing system sweeps on install base and applying patches or plug-ins as needed.
• Act as a level 2 response service engineer as needed to resolve customer issues, including application errors, alerts, etc.
• Proactively monitor customer databases and resolve /communicate issues.

Desired Qualifications

• Experience in providing remote technical support to external and internal customers

Required Qualifications

• Bachelor degree in Electronics, Computer Science, Information Technology, Biomedical or Associates degree and 4 years of related industry experience
• Demonstrated strong networking skills, including understanding of OSI model, TCP/IP, Routing Concepts
• Knowledge of Win Server, UNIX and SQL.
• Knowledge of SQLServer and MySQL
• Strong customer interaction skills and customer focus
• Excellent communications and interpersonal skills, demonstrated ability to effectively interface with cross-functional teams and customers when needed.
• Experience managing and resolving customer requests through formal service ticket program such as ServiceNow
• Experience with applications Excel and Tableau

If you are interested and want to apply,

Please contact

Ujjwal Mane

973-805-7557

ujjwal.mane(at)collabera.com