Genesys Consultant - Reporting

Genesys Consultant - Reporting - Tech Talent International | Career Page

Genesys Consultant - Reporting

Toronto, ON, Canada

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Job Openings Genesys Consultant - Reporting

About the job Genesys Consultant - Reporting

Company Overview

Software International (SI) supplies technical talent to a variety of clinets ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US.

Role

Genesys Consultant - Reporting

Type

Contract

Duration

multi-year , re-extendable contract

Rate

$85-90/hr C2C

Location

Client is located in Chicago, IL and this role requires someone onsite.

Clearnace

Must be authorized to travel and work in the US

Position Overview

We are currently seeking a Genesys Reporting Expert to join our clients' team on a long term contract basis. As a Genesys Reporting Expert, you will be responsible for designing, developing, and implementing reporting solutions for our clients using Genesys software. This is a great opportunity for someone who is passionate about data analysis and has a strong understanding of Genesys reporting capabilities.

Key Responsibilities

• Assess gaps between Cisco and Genesys systems being used
• Work with key business stakeholders in identifying Genesys reporting needs
• Design and develop reporting solutions for clients using Genesys software
• Collaborate with cross-functional teams to gather reporting requirements and ensure timely delivery of solutions
• Create and maintain documentation for reporting solutions and processes
• Troubleshoot and resolve any technical issues related to reporting
• Stay updated on the latest Genesys reporting features and provide recommendations for improvement
• Conduct training sessions for clients on how to use Genesys reporting tools effectively
• Prepare and present reports to clients and stakeholders on the performance of reporting solutions
• Ensure data accuracy and integrity in all reporting processes
• Assist supporting an a large Cisco to Avaya migrations

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience in a similar role, preferably with Genesys reporting tools
• Strong understanding of Genesys reporting capabilities and best practices
• Excellent analytical and problem-solving skills
• Proficient in SQL and other data analysis tools
• Experience with data visualization tools such as Tableau or Power BI
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Strong attention to detail and ability to meet tight deadlines

Contract Details

This is a contract position based in Chicago, IL, USA. The duration of the contract will be determined based on the project requirements. The selected candidate will be offered a competitive hourly rate.

If you are a self-motivated individual with a passion for data analysis and a strong understanding of Genesys reporting, we would love to hear from you. Join our team at Software International and be a part of our exciting journey towards providing cutting-edge technology solutions to our clients.

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