Desktop Support

Experienced in PC (desktop/laptop/thin client) support - both desk side and remote

Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting

Desktop - Windows XP to Windows 7 Migration Ability to troubleshoot issues with Microsoft Office 2010/2013

Windows networking TCP/IP Configuration and troubleshooting Ability to troubleshoot issues with Microsoft Internet Explorer 10/11

Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software

Troubleshoot network printers Experienced in Windows networking TCP/IP configuration and troubleshooting

Ability to modify system registry (regedit)

Experienced in Google device (Chromebox/Chromebook) support

Experienced in support of the Google Office Suite of products

Printers - troubleshoot network printer connectivity issues

Printers - hardware maintenance (toner/maintenance kit replacement)

Thorough understanding of Microsoft Active Directory - client side

Ability to use industry standard remote tools - preference for SCCM

Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc

Industry certification (A+, Network+, MCP, etc.)

Must have Google device (Chromebox/Chromebook) support experience

Thanks and Regards,

Ankur Bhatia