Customer Engineer/Desktop Technician/

This is for a Deskside Support Technician for an onsite support role. This role includes hardware and software support for HP/Dell Laptops & Desktops. IMAC activity, installs, removals, hardware replacement and complete system setup.

There is all some Inventory and equipment disposal required.

Standard Deskside Support. Hardware/software support for Desktops and laptops in office environment. Will require setup and removal of systems as well.

Skills required

Proactive and able to work with little supervision

Excellent customer service skills

Excellent Documentation skills.

Experienced with Windows Windows 7 & Vista technical support, 2 years minimum preferred.

experience supporting Office/Outlook 2007 and 2010

Experience with Network connectivity (IP setup, adding network printers)

Experience with PC setup (imaging, configuration of Windows Platform software)

Experience with installing hardware (A+ Cert required)

Will work with clients face to face and via phone.

Able to work a 7:30am or 8am shift.

Standard 40 hour work week

Some overtime may be required

If you are interested please kindly reply me at Venkat at tekwissen dot com

call me at 734-550-4449