ESM Architect

Essential

• 8+ years of hands-on ServiceNow experience.
• 5+ years in a ServiceNow Architect or Lead Developer capacity.
• Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM).

Deep expertise in

o ServiceNow scripting (Client C Server-side) o Flow Designer o IntegrationHub o Service Portal / Employee Center o ATF o CMDB architecture

• Strong experience with enterprise integrations (REST, SOAP, MID Server).
• Demonstrated experience delivering end-to-end implementations (design through deployment).
• Strong understanding of security model (ACLs, roles, domain separation).
• Experience working in Agile environments.
• Excellent written and verbal communication skills in English.
• Ability to work in high-pressure, regulated environments. Desirable
• ServiceNow Certified Technical Architect (CTA) or progress toward CTA.
• Multiple ServiceNow CIS certifications (ITSM, HRSD, ITOM, SecOps, GRC).
• Experience in financial services or regulated industries.
• Knowledge of DevOps and CI/CD pipelines.
• Experience with ServiceNow Performance Analytics and Reporting.
• Familiarity with cloud infrastructure and enterprise integration platforms.
• Experience supporting audits and regulatory compliance initiatives