Field IT Support

We're looking for a detail-oriented and efficient Field IT Support professional to join our team in Norman, United States. In this role, you will provide comprehensive technical support to our end-users across multiple locations, troubleshooting hardware and software issues while maintaining a high level of customer service. You will be responsible for diagnosing problems, implementing solutions, and ensuring minimal downtime for our organization's operations.

• Provide on-site and remote technical support to end-users, resolving hardware, software, and connectivity issues in a timely manner
• Diagnose and troubleshoot computer systems, peripherals, and network connectivity problems using analytical and systematic approaches
• Install, configure, and maintain IT equipment including desktops, laptops, printers, and mobile devices
• Document all support tickets accurately and completely, tracking issue resolution and maintaining organized records for future reference
• Perform preventative maintenance and system updates to ensure optimal performance and security
• Assist with user onboarding by setting up new equipment and providing technical orientation
• Collaborate with the IT team to identify recurring issues and implement long-term solutions
• Travel to various field locations as needed to provide on-site technical support
• Maintain organized inventory of IT equipment and supplies
• Communicate technical information clearly to non-technical users, ensuring they understand solutions and preventative measures

Required Qualifications

• 2+ years of experience in IT support, help desk, or field service roles
• Strong troubleshooting skills with the ability to analyze technical problems systematically
• Proficiency with Windows and macOS operating systems
• Knowledge of network connectivity, including TCP/IP, DNS, and VPN technologies
• Experience with ticketing systems and IT service management tools
• Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users
• Ability to work independently and manage multiple support requests efficiently
• Valid driver's license and willingness to travel to field location

Preferred Qualifications

• CompTIA A+ certification or equivalent IT certification
• Experience with mobile device management (MDM) platforms
• Familiarity with remote access and support tools
• Experience with IT asset management and inventory systems
• Excellent organizational and time management skills

All your information will be kept confidential according to EEO guidelines.

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!