Technical Support Engineer 2

DataBank Holdings

Location: Dallas
Workplace: Remote
Employment: Full Time
Salary: —

Posted 1mo ago

The employer’s full description could not be read from their board. This is a summary of the posting — follow the apply link for the original.

Responsibilities

Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud
Perform maintenance activities within the VMware platform
Assist with configuration, maintenance, and troubleshooting of enterprise firewalls
Support creation, review, and tuning of firewall security policies, NAT rules, VPN configurations, and threat-prevention settings
Management and operations of Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS and WINS and DFS
Troubleshoot network issues related to routing, firewalls and Load Balancers
Helping create and maintain team standards, policies and procedures
Configuration and management of Microsoft Active Directory
Troubleshooting issues related to web services, specifically IIS, Apache and ColdFusion
Provide technical assistance to DataBank’s customers for the support and management of Windows and Linux Servers
Assist with deployment and maintenance of diverse client systems including Windows and Linux systems
Provide proactive monitoring for all production systems in an enterprise environment
Assist the Director of Managed Services in ensuring all project related work is performed according to specified timelines and scope
Identify and implement efficiencies to daily processes and procedures
Participation in an "on call" rotation and provide after-hours availability

Requirements

5+ years of experience required in the Information Technology field
3+ years of experience working Windows and or Linux platforms
Ability to troubleshoot network connectivity issues at both an application and Server OS level
3 + years of experience working knowledge of Virtual infrastructure technologies, specifically VMware
Experience managing and configuring Active Directory including, replication services, group policies and folder redirection
Experience supporting Microsoft products including SharePoint, Office365 and SCCM
Experience with Routers, Switches, Firewalls and Load balancers with knowledge of TCP/IP network administration and troubleshooting
3 + years of experience with Microsoft SQL and Microsoft IIS services
Scripting experience with Python, PHP or PowerShell is required
Experience with MySQL, Apache and ColdFusion
Fundamental Backup and Patching knowledge
Excellent troubleshooting, problem-solving and organizational skills
Superior customer service skills
Project management oriented with ability to lead project planning through implementation
Strong written and verbal skills, comfortable preparing documentation of procedures and guidelines
Detail orientation, and the ability to record, organize, and communicate
Ability to work flexible schedules when required
Ability to multitask and appropriately prioritize duties
A self-starter who can excel in a team environment of a growing and dynamic enterprise
A nonpolitical team player who can build immediate credibility with all teams
Occasional travel may be required

Preferred

Palo Alto Networks and Panorama experience being a strong plus
Experience with Ansible a plus

Skills

vCenter
vCloud
VMware
Palo Alto Networks
Panorama
Windows
Linux
Active Directory
IIS
Apache
ColdFusion
SQL
MySQL
Python
PHP
PowerShell
SharePoint
Office365
SCCM
Ansible

Responsibilities

Requirements

Preferred

Skills

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