IT Support Engineer

Location

Islamabad, Pakistan

Job Type

Contract

Department

Information Security & Technology

Company

Confidential Client through People Perfect

Job Overview

People Perfect is hiring an IT Support Engineer for one of its international clients, a leading credit intelligence and financial information company with a global workforce.

The role is responsible for Tier 2/Tier 3 technical support, endpoint management, troubleshooting, IT automation, and user access management while supporting the Islamabad office and collaborating with the global IT team.

Job Responsibilities

• Provide Tier 2/Tier 3 support for Windows and macOS.
• Manage Microsoft Intune, Microsoft 365, Defender, and Jamf Pro.
• Troubleshoot hardware, software, network, and application issues.
• Manage user accounts and access through Okta.
• Support device provisioning, patching, and endpoint security.
• Document issues and solutions in Jira.
• Identify recurring issues and automate repetitive IT tasks.
• Support the local office infrastructure, conference rooms, and new-hire setups.

Qualification & Experience

• Bachelor's degree in IT, Computer Science, or related field.
• 3+ years of experience in IT Support/IT Engineering, preferably in Tier 2/Tier 3 support.
• Hands-on experience with Windows, macOS, Intune, Jamf Pro, Microsoft 365, and Okta.
• Good knowledge of TCP/IP, DNS, DHCP, and VPN.
• Experience with Jira and scripting using PowerShell, Bash, Python, or AppleScript.
• Strong troubleshooting, communication, and problem-solving skills.

Preferred

• Cisco Meraki experience.
• Experience supporting a global/distributed workforce.
• Exposure to AI tools such as ChatGPT, Claude, Gemini, or Copilot for IT support or automation.

Key Skills

IT Support | Tier 2/Tier 3 Support | Windows | macOS | Microsoft 365 | Intune | Microsoft Defender | Jamf Pro | Okta | Google Workspace | Jira | Networking | TCP/IP | DNS | DHCP | VPN | PowerShell | Bash | Python | IT Automation | Endpoint Management | Identity & Access Management