Support Lead for Duck Creek

Support Lead for Duck Creek

Overview

This role focuses on providing support for Duck Creek solutions.

Technical Skills

• Duck Creek Expertise: In-depth knowledge of the Duck Creek policy system; experience in configuration and customization.
• Integration Skills: Ability to integrate Duck Creek with other systems through APIs and web services, including troubleshooting and optimizing integrations.
• Software Development Skills: Proficiency in programming languages such as Java, C#, or JavaScript relevant to Duck Creek environments; understanding of version control systems.
• Database Knowledge: Understanding of SQL and database management specific to Duck Creek data, including optimization and performance.

Leadership and Management Skills

• Team Leadership: Experience managing support teams, fostering collaboration, and mentoring team members in Duck Creek topics.
• Project Management: Proven experience managing Duck Creek implementation and support projects using agile methodologies.
• Stakeholder Communication: Excellent verbal and written communication skills for engaging both technical and non-technical stakeholders.

Problem-Solving and Analytical Skills

• Analytical Thinking: Strong problem-solving abilities, particularly in troubleshooting Duck Creek issues; proficient in root cause analysis.
• Process Improvement: Capable of analyzing processes and recommending improvements to reduce dependency on DCSquare.

Industry Knowledge

• Insurance Domain Knowledge: Familiarity with property and casualty insurance products and regulatory requirements affecting insurance technologies.

Soft Skills

• Adaptability: Ability to quickly learn and adapt to new technologies and processes, embracing innovation.
• Collaboration: Strong interpersonal skills to work effectively with cross-functional teams and facilitate meaningful discussions.