ServiceNow IRM -Platform Engineer

We are seeking an experienced ServiceNow IRM & Platform Engineer to support and manage enterprise

ServiceNow environments within a regulated banking environment. The role combines IRM/GRC expertise with

hands-on platform engineering and operational support.

Key Responsibilities

• Manage ServiceNow instance health, availability, performance, and capacity.
• Plan and execute upgrades, patches, hotfixes, plugin activations, and instance clones.
• Monitor and troubleshoot slow transactions, queries, logs, scheduled jobs, integrations, MID Servers, ECC

queues, and platform issues.

• Support ServiceNow IRM/GRC, including Risks, Controls, Testing, Issues, Policies, and compliance

processes.

• Manage platform security, roles, ACLs, integrations, and environment configurations.
• Support production incidents, perform root-cause analysis, and coordinate with ServiceNow Support.
• Ensure solutions are secure, scalable, maintainable, and upgrade-safe.
• Support CMDB/CSDM alignment and platform governance.
• Follow banking change management, audit, security, risk, and regulatory controls.

Required Skills

• Strong hands-on ServiceNow Platform Administration/Engineering experience.
• Experience with ServiceNow IRM/GRC.
• Strong experience with upgrades, patches, plugins, clones, and performance troubleshooting.
• Knowledge of JavaScript, Business Rules, Script Includes, Flow Designer, REST APIs, ACLs, MID Servers,

CMDB/CSDM, and integrations.

• Strong troubleshooting and production-support skills.
• Experience in banking, financial services, or another regulated enterprise environment preferred.

Preferred Certifications

ServiceNow CSA, CAD, and relevant IRM/GRC certifications

NA