Operations Support Analyst

Operations Support Analyst | Careers | AvePoint Opens in a new window Opens an external website Opens an external website in a new window

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. You may change your settings at any time or accept the default settings. You may close this banner to continue with only essential cookies. Privacy Policy

Manage Preferences Accept All Reject Non-Essential

Storage Preferences

Operations Support Analyst

Location

Singapore

Department

Technology

Posted Date

8/6/2026

About AvePoint

AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments — so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more, visit www.avepoint.com.

As an Operations Support Analyst, you will

• Provide technical support to end users on various technical issues and problems relating to hardware and software.
• Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements.
• Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users.
• Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.
• Able to identify interdependencies when analysing problems and developing creative solutions with supervision.
• Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action.

EXPERIENCE AND SKILLS NEEDED

• Diploma from a recognized polytechnic (preferable IT related)
• Prior experience in technical support and usage of ticketing systems
• Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholders
• Basic salesforce administration experience
• A team player
• Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment
• Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Why AvePoint?

We are invested in the success of our colleagues, partners, customers, and community. We do this by promoting global collaboration and taking pride in helping, sharing, mentoring, and coaching each other.

Life at AvePoint

Similar Job Positions

Junior QA Engineer - Da Nang Da Nang, Da Nang, Vietnam

Junior QA Engineer - Hanoi Hanoi, Hanoi, Vietnam

Junior Software Developer - Da Nang Da Nang, Da Nang, Vietnam

Ready to see AvePoint in action?

Experience the power of comprehensive data protection that goes beyond traditional solutions.

Get a Demo

By clicking 'Get a Demo,' you agree to the use of your data in accordance with AvePoint's Privacy Notice, including for marketing purposes.

Solutions

Platform

Resources

Services

About

Solutions

Need

• Foundational AI Readiness
• Agentic AI Governance
• Cloud ROI & Optimization
• Security Posture Management
• Ransomware Protection & Disaster Recovery
• Regulatory Compliance & Information Lifecycle
• Cloud Transformation & Modernization
• Multi-Tenant Management at Scale
• Operational Governance

Industry

Environment

Partners

Platform

For Organizations

• Records & Information Lifecycle Management
• Cloud Backup & Ransomware Defense
• Data & Security Insights
• Express Recovery for Microsoft 365
• Policy Enforcement & Drift Control
• Content and Identity Migration
• Access & Power Platform Governance
• Adoption & Usage Analytics
• Automated Workspace Management
• Secure Messaging & Virtual Data Rooms
• License & Cost Management
• Data Owner Engagement

For Partners

Resources

By Type

• Account Portal
• Customer Stories
• eBooks
• Webinars
• Blogs
• Events
• Analyst Reports
• Product Brochures
• #shifthappens

By Topic

• Disaster Recovery
• Cloud Backup Complete Guide
• Data Sovereignty
• Information Lifecycle Management
• Data Residency
• Zero Trust AI
• AI Governance
• Managed Service Providers

Services

AvePoint Client Services

• Advisory & Implementation
• Deployment Services

About

Company

• Overview
• History
• Leadership
• Corporate Responsibilities
• Awards
• Careers
• Investor Relations
• Newsroom
• Contact Us

2026 © All Rights Reserved | AvePoint, Inc

• Sitemap
• Terms & Conditions
• Privacy Notice
• Trust Center
• AvePoint Anonymous Reporting Hotline

Back to top