Help-Desk Technician

Descripción

Puesto en Samtec, Inc

JOB DESCRIPTION

Job title

HELP Desk Technician

Code

88-65-00-110-704

Summary/Objective

Provides technical support, supports final users in the whole organization, and provides service to solve different hardware and software problems, makes repairs and gives preventive maintenance for the hardware, solves possible glitches in specific systems in every identified area.

Essential Functions/Responsibilities

• Assist in daily operations of the MIS department, including problem determination, evaluation, and corrections.
• Phone system support
• Global User Ticket Entry
• User Desktop Support for Vietnam (Operating System, applications, Hardware, external devices)
• Remote support for Satellite locations (US, Costa Rica, Asia, Europe, South America)
• Procurement functions and relationships pertaining to the necessary hardware and software needed to properly maintain company information systems.

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.”

Required Experience

• 2 – 5 Years’ Experience in an MIS Support position.
• Experience in PC Software based IS environment with an emphasis on troubleshooting.
• Manufacturing experience is preferred.
• Have 20/40 correctable vision and be able to read a computer monitor of reasonable size for 90 consecutive minutes.
• Lifting Requirements: Must be able to lift up to 50 pounds from floor to waist.
• Must be able to sit/stand for at least 90 consecutive minutes.

Education

• Bachelor’s Degree in Computer Science or equivalent.
• Experience can be substituted for educational requirements.

Training required

• On the job training as appropriate.

Languages

English

Classification

(Exclusive use of HR) - Non-Exempt

External/ Market equivalence position

(Exclusive use of HR) – General IT User Support – Entry Professional (P1) – ITC.10. 001.P10

Country/State code

(Exclusive use of HR) – 704

Date last revision

03/12/2026

Date Last Reviewed

03/12/2026

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws.