Window Admin L3 (SME)

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.

Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.

Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.

You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.

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Job Description+A1:B18

Server administration (Virtualization+ Windows+ AD) - L3 SME Lead

Skill / Role

Server administration (Virtualization+ Windows+ AD)

Primary Skill

x86 servers, VMWare, Microsoft Windows Server & Active directory, NTP, DNS

Secondary Skill

Linux + Storage

Level

L3

Experience Required

7+

Open Positions / Count

1

Location

Chennai

Role Summary

The Server administration (Virtualization+ Windows+ AD) - L3 SME Lead will operate, support, troubleshoot, and improve Server administration (Virtualization+ Windows+ AD) services across x86 servers, VMWare, Microsoft Windows Server & Active directory, NTP, DNS, ensuring stable operations, SLA adherence, and clear stakeholder communication.

Minimum Requirements

• B.E. / B.Tech / M.Tech / MCA or equivalent qualification preferred.
• 7+ experience aligned to L3 SME Lead responsibility level.
• ITIL-aligned understanding of incident, problem, change, and service request processes.
• Ability to work in shifts and support 24x7 operations where required.

Key Responsibilities

• Act as SME and technical lead for x86 servers, VMWare, Microsoft Windows Server & Active directory, NTP, DNS.
• Lead major incident resolution, complex RCA, and permanent corrective actions.
• Review architecture, capacity, resilience, audit findings, and DR readiness.
• Guide L1/L2 teams, approve technical changes, and mentor resources.
• Engage stakeholders, OEMs, and governance forums on high-impact decisions.

Technical Competencies

• Hands-on knowledge of x86 servers, VMWare, Microsoft Windows Server & Active directory, NTP, DNS.
• Operational understanding of Server administration (Virtualization+ Windows+ AD) administration, monitoring, troubleshooting, and documentation.
• Clear communication for ticket updates, handovers, and stakeholder coordination.

Soft Skills / Ways of Working

• Customer-focused approach to service support and issue resolution.
• Ability to prioritize incidents, document clearly, and follow escalation paths.
• Collaboration with infrastructure, application, OEM, and vendor teams.
• Ownership mindset for SLA adherence, follow-ups, and operational hygiene.
• Manage and monitor L2 and L3 teams, ensuring timely resolution of escalated issues and overall service quality.
• Act as the technical SPOC, coordinating with OEMs for ticket resolution, patch implementation, and release of updates.
• Plan, conduct, and oversee DR drills and report critical issues, resolutions, and recommendations
• Review, approve, and manage change requests, including preparation, impact analysis, implementation, and maintenance of related documentation.
• Handle end-to-end configuration, release management, and maintain compliance with SLAs and audit requirements.
• Ensure closure of audit observations (internal, external, or regulatory) and submit periodic reports as per DoP-defined processes.

RHL working experience.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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