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Freelance Onsite PC Technician (m/w/d) first and second level support

Everience
Location
Amsterdam, NH, Netherlands
Workplace
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Employment
Contract
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Posted 9mo ago

Key Responsibilities

Level 1 Support

  • End-user support for Office applications, particularly Office 365
  • Initial setup and deployment of new computers using internal tool - training will be provided
  • Introduction and onboarding of users to company IT tools
  • Printer support and troubleshooting

Level 2 Support

  • Support for network-related topics: firewalls, switches, and connectivity
  • Escalation point for more complex technical issues

Tools & Technologies

  • Microsoft Entra ID (Azure AD administration)
  • ServiceNow for ticketing and incident management
  • Use of company-specific deployment and support tools

Essential experience/skills

  • Fluent in Dutch and English
  • Experienced in both Level 1 and Level 2 IT support
  • Comfortable working autonomously (no backup needed)
  • Location: Amsterdam
  • Workload: 3 days per week / 8 hours per day on client site support
  • Freelance

All our positions are open to people with disabilities

Skills

  • Office 365
  • Microsoft Entra ID
  • ServiceNow

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