Sr. Software Engineering Manager

ABOUT THIS POSITION We are seeking an experienced and driven Sr. Software Engineer Manager to lead a high-performing team of software engineers and QA professionals. In this role, you will own delivery, quality, and the growth of your team while partnering closely with product and technology leadership to build the award-winning products we offer our clients. Our Engineering Managers are hands-on technical leaders who bring both strategic vision and the willingness to dig into the details alongside their team. WHAT YOU'LL DO WHAT YOU'LL DO Lead the day-to-day execution and operations of an engineering team, ensuring high-quality delivery, strong ownership, and predictable outcomes Manage and support team members through all aspects of people leadership, including performance management, career development, and feedback Partner closely with Product and Design to define priorities, shape roadmaps, and deliver customer-centric solutions aligned to business goals Own delivery outcomes for your team—balancing speed, quality, and sustainability while managing dependencies and risks Coach and develop engineers and technical leads, helping them grow both technically and professionally Provide technical leadership by guiding architectural decisions, promoting sound engineering practices, and supporting design discussions across services and systems Foster a culture of accountability, continuous improvement, and operational excellence within the team Collaborate with peer engineering managers and cross-functional stakeholders to align on priorities and drive cohesive, scalable solutions Champion modern engineering practices, including cloud-native development, observability, and automated testing Ensure systems are reliable, scalable, and well-instrumented, with strong focus on performance and operational visibility Support and evolve team processes, including Agile ceremonies, planning, and delivery practices Empower Lead Engineers to mentor others, scale knowledge, and elevate technical execution across the team WHAT YOU'LL NEED WHAT YOU'LL NEED 10+ years of experience building and delivering software, with strong background in modern web applications and distributed systems 5+ years of experience leading engineering teams, including direct people management responsibilities Deep experience with cloud-native architectures and building scalable, resilient services Strong experience with backend and API-driven systems (e.g., REST, GraphQL, event-driven architectures) Experience working with modern frontend technologies (e.g., TypeScript-based frameworks) Hands-on experience with technologies such as Java/Spring, relational databases (e.g., Postgres), and distributed systems tools (e.g., Kafka, Redis) Experience deploying and operating applications in cloud environments (preferably AWS), including containerization and orchestration (Docker, Kubernetes) Familiarity with infrastructure as code and deployment tooling (e.g., Helm, Argo, Ansible) Experience with observability and monitoring tools (e.g., Prometheus, Grafana, OpenTelemetry) Strong understanding of CI/CD practices and automated testing strategies Excellent communication skills with the ability to influence across technical and non-technical stakeholders Ability to thrive in a fast-paced, evolving environment and drive clarity amid ambiguity Proven ability to hire, grow, and retain high-performing engineering teams Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience PREFERRED SKILLS Experience building and operating SaaS platforms at scale Familiarity with secure application design, identity, and access management (e.g., Okta) Experience with modern UI frameworks (Vue.js preferred) Background in healthcare technology, data platforms, or revenue cycle management Experience leading teams working with event-driven architectures and microservices ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.