ServiceNow Administrator/Developer

Role : ServiceNow Administrator/Developer

Location : Universal City, CA (LA Area)

Duration : 12 MONTH Contract MINIMUM

Interview : Phone, F2F, Offer

Start Date : July 10th

Qualifications

• Requires a 4 year college degree or equivalent experience in Computer Science or related disciplines.
• 6+ years of experience working with ITSM solutions in an enterprise environment.
• 4+ years of ServiceNow development / implementation / administrative experience
• Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.)
• Experience working with databases (MySQL, Oracle, SQL Server, etc.).
• Experience working with large global / multinational corporations.
• Experience integrating internal and external (SaaS based) applications.
• Exposure to Identity Management and Single Sign on/Active Directory integrations.
• Superior attention to detail with excellent written and verbal communication skills.
• Ability to understand complex business needs and adapt appropriately.
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform.
• Certified ServiceNow Administrator, Certified ServiceNow Implementation Specialist.
• ITIL v3 Certification or equivalent practical experience.
• Relevant software development certifications.

Responsibilities

• Support the development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Service Portal, Change, Problem, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Time Cards, CMS, and Reporting.
• Collaborate with team members to define, analyze, understand and document business and technical requirements.
• Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
• Formulate testing approach, test cases and document them.
• Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.
• Participate / conduct code walkthroughs. Develop coding standards.
• Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow.
• Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution.
• Create technical architecture, design and user guide documentation.
• Conduct in-person and virtual training sessions for stakeholders as appropriate.
• Analyze, troubleshoot, and remedy identified system issues.
• Coach and oversee the activities of ServiceNow support partner resources on an as-needed basis.
• Provide on-call support when Production issues occur.

Thanks and Regards,

Happy Singh

847 258 9595 Ext:- 408

happy.singh(@)itconnectus.com