IT Support Specialist (Online Trading/Financial Services)

IT Support Specialist (Online Trading/Financial Services) - Black Pen Recruitment | Career Page

IT Support Specialist (Online Trading/Financial Services)

Cape Town, Western Cape, South Africa

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Job Openings IT Support Specialist (Online Trading/Financial Services)

About the job IT Support Specialist (Online Trading/Financial Services)

Our client is a global online trading and financial services company that provides retail investors with access to a wide range of international financial markets. Through its technology-driven trading platform, the company enables clients to trade stocks, forex, commodities, indices, cryptocurrencies, and other financial instruments. Committed to innovation, accessibility, and delivering an exceptional customer experience, the company combines advanced trading technology, educational resources, and market insights to empower traders of all experience levels to participate confidently in global financial markets.

Role Overview

The IT Support Specialist will play a critical role in maintaining the stability, security, and efficiency of the company’s IT systems. This hands-on position is ideal for a proactive and technically skilled professional who thrives in a dynamic, fast-paced Fintech environment. The successful candidate will be responsible for providing comprehensive technical support, managing network infrastructure, administering VoIP and CRM systems, and ensuring the day to-day functionality of all IT operations.

Job Type

Full Time/Permanent

Location

Cape Town

Workplace

Onsite

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
• 1- 2 years of relevant experience.
• Proven knowledge of: VoIP systems (setup, maintenance, troubleshooting), CRM platforms (experience with Forex CRMs is an advantage), Firewall and network configuration (e.g. Fortinet, MikroTik), Windows OS, Microsoft 365 and Active Directory
• Strong problem solving skills and the ability to diagnose and resolve technical issues independently.
• Ability to manage multiple tasks efficiently and handle IT operations independently.
• Excellent English communication skills
• Ability to prioritize tasks effectively and manage time across multiple locations.

Responsibilities

• Provide hands-on IT support to employees (hardware, software, network troubleshooting).
• Install, configure and maintain VoIP systems (e.g., 3CX, Asterisk)
• Administer and support CRM platforms, ensuring system performance and access management.
• Monitor and maintain firewalls and network infrastructure to uphold security and compliance.
• Maintain and troubleshoot workstations, printers and network-connected devices.
• Handle software installations, upgrades, and ensure all systems run efficiently.
• Document IT processes, configurations, incident resolutions and create user-friendly technical guides.
• Collaborate with external vendors and service providers when needed.

Benefits

• A dynamic, multicultural working environment
• Professional development opportunities and continuous learning
• 13th salary;
• Medical insurance after the probationary period;
• Birthday Bonus.
• Friday Lunch by the company.
• Monthly Happy Hours and Surprise Boxes gifts.

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