Application Support

Application Support - Agensi Pekerjaan Penta Consultancy Sdn. Bhd | Career Page

Kuala Lumpur, Malaysia

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Job Openings Application Support

Ability to keep customer at the forefront of all requests and advocate for the Customers needs at all times
Advocate for Customer Success Own and track tickets within SLAs
Identify, resolve or manage the resolution of system issues
Familiarity with multichannel service delivery and communications to handle service requests
Supports internal clients with system admin tasks and product knowledge expert advice
Seek more information, by asking the right questions to collect information to assist and resolve the issue
Communicate to all levels to ensure clients and management are informed of issue status and updates
Manage escalation to 2nd Line
Improve, manage and update Knowledgebase
Familiar working with automated system monitoring and applications across large networks
Assignments as required and relevant by management
Achieve the KPIs: Helpdesk Ticket Metrics, Responsiveness, SLAs

2+ year of experience in a relevant customer service or technical support position
Demonstrated soft skillsets such as teamwork, critical thinking, positive attitude, etc.
Basic troubleshooting knowledge of desktop support issues such as software installation, system configurations, networking etc.
Additional knowledge or background of technical skills such as databases, AWS and programming will be advantageous
Fluent in the English and Mandarin languages, both written and spoken

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Skills