O365 System Engineer

We are looking for a highly skilled and motivated Systems Engineer to support O365 adoption and provide support to end-users on all O365 services. This position will provide training and support of all O365 client related issues. You will support end-user on all aspects of O365 collaboration tools with emphases on new Outlook 2016, Skype for Business and OneDrive for business technologies.

Detailed Responsibilities Include

• Configuration, Administration and support of MS Office O365 suite from client prospective.
• Support and train end-user for Outlook 2016, OneDrive, Skype for Business and O365 on-line services.
• Support and train end –users on Outlook 2010, 2013 and 2016 and configure it for new O365 service.
• Train and educate end-user on new O365 capabilities and collaboration tools.
• Provide user training for OneDrive for Business integration and sync.
• Provide troubleshooting for Outlook Autodiscover .
• Provide support for Windows 7, 8, and 10.
• Provide expert-level customer service and client-facing expertise in area of O365.
• Report writing and process and procedure documentation.

Job Requirements

• In-depth knowledge of O365, Azure, MS Office suite 2010, 2013 and 2016, Windows
• Working knowledge of MS Exchange 2007 and 20013
• In-depth experience with large email and account migrations using 3rd party or Microsoft tools
• Technical experience with Microsoft Connectivity analyzer tool
• Experience integrating Skype for Business in Enterprise environment
• Experience with Exchange email migration using Cutover, Staged and Hybrid Deployment
• The ability to provide technical and end-user support to clients in person.
• Excellent written and verbal communication skills
• In addition to the ability to work independently, a demonstrated ability in successful problem-solving and management of multiple tasks is required.
• Attention to detail and willingness to work extra hours and nights as needed
• Experience with Microsoft Azure
• Minimum of five (5) years of proven training experience in O365
• working knowledge of O365 and client requirements
• working knowledge of O365, Azure, MS Office suite 2010, 2013 and 2016, Windows 7, 8, 10
• Experience troubleshooting Microsoft Office suite and account creation in AD
• Technical experience with Microsoft Connectivity analyzer tool
• Working knowledge of MS Exchange 2007, 2013 and Hybrid O365
• expert-level customer service and client-facing expertise in area of O365
• Support and train end –users on Outlook 2010, 2013 and 2016 and configure it for new O365 service
• Expert knowledge in Outlook 2013, 2013, OneDrive, Skype for Business and O365 on-line services

All your information will be kept confidential according to EEO guidelines.