ServiceNow Platform Developers

ServiceNow Platform Developers - Q2 HR Solutions - Group of Companies | Career Page

ServiceNow Platform Developers

Makati City, Metro Manila, Philippines

Apply for Position Or refer someone

Job Openings ServiceNow Platform Developers

About the job ServiceNow Platform Developers

Job Summary

We are looking for an experienced ServiceNow Developer to design, develop, troubleshoot, and optimize ServiceNow platform solutions for a global technology environment.

This role will focus on ServiceNow development, workflow configuration, platform integrations, CMDB optimization, ITSM/ITOM/ITAM implementation, AI-driven automation, and continuous platform improvement. The ideal candidate is someone who enjoys building scalable technical solutions, working with global stakeholders, and improving enterprise technology platforms.

What You'll Do

• Design and implement ServiceNow ITSM, ITOM, and ITAM solutions.
• Support and enhance key ServiceNow modules, including:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Knowledge Management
• Develop and configure workflows, integrations, and automation using ServiceNow Workflow Data Fabric and scripting tools.
• Build and maintain integrations using APIs, web services, middleware, and other integration tools.
• Ensure data consistency, accuracy, and integrity across integrated systems.
• Collaborate with business and technical stakeholders to gather requirements and translate them into scalable technical solutions.
• Support and optimize CMDB data models and service mappings for accurate reporting and impact analysis.
• Implement AI-driven automation features such as Now Assist for ITSM.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Monitor and resolve integration issues in a timely manner.
• Document development processes, configurations, and best practices.
• Stay updated with ServiceNow releases and recommend platform enhancements.
• Own and maintain compliance for ServiceNow Workflow Data Fabric.
• Support platform leadership in preparing for Change Management and Architecture Review Board meetings.
• Implement continuous improvement initiatives to enhance system performance and reliability.
• Conduct regular reviews and audits of integrations to ensure they meet business and compliance requirements.

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• At least 5 years of experience in ServiceNow development and IT systems integration.
• Relevant ServiceNow certifications.
• Strong hands-on experience in ServiceNow development and configuration.
• Experience with integration technologies and tools, including:
• APIs
• Web services
• Middleware
• Scripting tools
• Workflow configuration
• Experience working with ITSM, ITOM, ITAM, CMDB, and service mapping.
• Ability to gather business requirements and translate them into technical solutions.
• Strong troubleshooting, documentation, and analytical skills.

Preferred Skills

• Experience implementing and maturing technology solutions.
• Strong communication skills in English.
• Ability to communicate technical concepts clearly with stakeholders.
• Project management experience.
• Customer-centric mindset.
• Highly motivated, self-starting, flexible, and solutions-oriented.
• Strong sense of ownership and a can-do attitude.

Work Setup

• Schedule: Mid Shift / Flexible Working Hours
• Must be willing to support EMEA and US time zones when needed.
• This role is part of a global team and may require schedule flexibility.

Why Join This Role?

This is an exciting opportunity for a skilled ServiceNow professional to work on enterprise-level platform development, global integrations, workflow automation, CMDB optimization, and AI-driven ServiceNow enhancements. You will be part of a global technology environment where your expertise will directly support platform reliability, scalability, and continuous improvement.

Apply for Position

Or refer someone

Share

• Facebook
• Line
• LinkedIn
• X (Formerly Twitter)
• Whatsapp
• Email