Software Development Lead - R01567293

Posted today

4 to 6 years of experience in software development, including substantial hands-on expertise with Salesforce Service Cloud and related technologies

Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellence
Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestones
Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automation
Collaborate with cross-functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scores
Troubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metrics
Mentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystems
Monitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainability

Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
Salesforce Certified Service Cloud Consultant
Salesforce Certified Platform Developer I

Skills