Staff Technical Support Engineer

Product Analytics Manufacturing IT Technical Support Engineer

Job descriptions

• First-line engineer to handle malfunction & technical request cases related to production flow, system or infrastructure within stipulated SLA.
• Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.
• Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.
• Collaborate and work closely with Tier 2 engineers in resolving escalated cases.
• Concise in creating, updating, and resolving cases via ServiceNow ticketing system.
• Diligently adhere to Operation’s Standard Operating Procedures and Processes while handling cases.
• Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.
• Coordinate and / or participate in ad-hoc projects.
• Able to work on a 24x7 rotating shifts all year round.

Basic Qualifications

• Degree in Computer/ Information Technology or equivalent or Diploma with 3-4 year’s work experience.
• At least 2 years of working experience in system/network/software troubleshooting.
• Knowledge in Windows and Linux system administration, Networking/ Security is an added advantage.
• Proficiency in written/verbal English. Mandarin is an added advantage.

Preferred Qualifications

• Experience and knowledge in semiconductor testing environment
• Database administration (SQL server) is preferred.
• Candidate must be independent, self-driven, customer oriented with good interpersonal communication skills and must be able to work as a team.