CRM Administrator

CRM Administrator - Padmore Global Connections LLC | Career Page

CRM Administrator

Atlanta, Georgia, United States

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Job Openings CRM Administrator

About the job CRM Administrator

Title/Role: DOAS CRM Administrator

Worksite Address

200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334

Max Pay Rate

$55.00

Work Arrangement

Hybrid

Agency Interview Type

Either Web Cam or In Person

Engagement Type

Contract

NOTE

Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.

Short Description

We are seeking a customer relationship management (CRM) administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.

Complete Description

GENERAL DESCRIPTION

We are seeking a customer relationship management (CRM) Administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.

In this dual role, you will manage and enhance our CRM system and coordinate various projects to ensure efficient planning and execution. You will play a key role in CRM development, integrations, and overall process improvement.

Local Candidates Only

JOB RESPONSIBILITIES

CRM Administration

Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions.

• Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons.
• Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain.
• Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans.
• Manage data integrity, including imports, migrations, integrations and data cleanup.
• Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability.
• Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.

Project Coordination

Coordinate project timelines, deliverables, and resources across multiple teams.

Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes.

Schedule project meetings to ensure timely updates and issue resolution.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, Intelligent Advisor.

Strong proficiency with HTML, CSS, and JavaScript.

Effective written and verbal communication skills.

Strong interpersonal, analytical, and organizational skills.

Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana).

Advanced knowledge in in Microsoft Office using Microsoft Excel, Microsoft Word and PowerPoint.

MINIMUM ENTRY QUALIFICATIONS

2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar).

12 years of experience in project coordination or project management

PREFERRED QUALIFICATIONS

Prior public sector experience.

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