Technical Support Analyst

Exp

3-5 years

Job Description

Level 2 support - Incidents/Requests/Change/Problem management

• Managing of the patches and software update process for the below products for End User systems across enterprise (Including but not limited to)

o Visual Studio .Net (Multiple Versions)

o .Net Framework (Multiple Versions)

o Oracle Java Run Time Environment (Multiple Versions)

o AJAX tool kit

o Silverlight Tools & Runtime

o NuGet

o TFS

o Expression Studio

o Enterprise Library

• Research and communicate version-to-version product changes when requested and review product changes by vendor to determine upgrade needs of existing products.
• Determine requirements for Software Installation
• Communicate product information (release changes) as appropriate and be a primary contact for end-users and other technical areas for information on the configuration of products supported.
• Implement monthly security patches for any or all of the above supported products.
• Implement Java security patches as needed.
• Prepare Issuance package for SW installation and Configuration as appropriate for target platform.
• Create and Update Test Cases and Test the issuance package / Software Update on appropriate platform and help coordinate user acceptance testing.
• Verify Installation/Upgrade on target platform.
• Troubleshoot issues in end user computers relating to the software updates for the relevant products in scope.
• Create and maintain Knowledge Items for commonly recurring issues.
• Proactively track and propose KIs which can be used by Level 1 support team to resolve incidents.

Other activities

• Work prioritization.
• SLA tracking and adherence.
• Client coordination, hosting and attending client meetings.
• Client end user interaction for issue resolution.
• Identify & implement process improvement & value addition.

Notice Period: 15 Days

Hi,

We have multiple openings for different location, for different clients. If you are interesting in plz find the attached details.

Closing Block

Full Name (As per PAN CARD)

Self Mobile number

Alternate Number

Email Address

Total Experience

Relevant Experience

Highest Qualification (Degree)

Current Employer name (Payroll)

Current Designation

Current CTC (Annual)

Expected CTC (Annual)

Official Notice Period (As per Offer Letter)

Can join in (Days)

Any Interviews / Offers in Pipeline

Current Location

Work / Requirement Location

Date of Birth

PAN card Number

Interview Timings