[Chubb Life] Senior Manager, Digital Projects Management

• Project Delivery & Governance
• Lead end-to-end project lifecycle (initiation → delivery → post-launch optimization)
• Establish clear scope, timelines, milestones, and KPIs
• Drive SteerCo reporting, risk management, and issue resolution
• Ensure alignment with PMO governance and transformation roadmap

Digital channel development

manage the development of

• Customer-facing platforms (web/app/self-service portals)
• Partner platforms (API integrations, embedded insurance)
• Ensure seamless omnichannel experience across Agency, Banca, and Partnerships

Data-Driven Performance Management

Define and track KPIs

• Digital sales tracking
• Conversion rates
• Customer engagement & retention
• Use analytics to optimize funnel performance and user journeys
• Realized benefit reporting post launch
• Transformation & Other business supports

Drive initiatives such as

Digital onboarding (eKYC, straight-through processing), AI-enabled tools (fraud detection, personalization), Automation to reduce manual operations

• Assistance with the digital partner onboarding process
• Other ad-hoc request as assigned by Line Manager to support for business requirements

Qualification

• University degree in Business, IT, Engineering
• PMP / Agile certification is a plus

Experience

• 5 years in project management / digital / transformation
• Experience in insurance, banking, fintech, or e-commerce
• Proven track record delivering digital platforms or channel transformation

Knowledge

• Strong project management (Agile/Waterfall)
• Understanding of APIs & system integration, Customer journey design, Digital sales funnels
• Excellent stakeholder management & communication
• Data-driven and growth mindset

Skills

• Good interpersonal skills
• Good communication in English

Job’s attributes

Details oriented, ethics, and technology.