Managed Services Client Service Desk Administrator

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA

The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.

This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

Key responsibilities

• Provides an administrative support service to the Managed Services Client Service Desk team.
• Provides entry level administrative tasks as required by the team.
• Ensure the correct escalation procedure is followed on all critical calls and requests.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Ambitious self-starter with the ability to work under general direction.
• Ability to use sound judgment to escalate an issue to a higher level.
• Displays a methodical in approach to ticket resolution.
• Demonstrates ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Good attention to detail and client focused.
• Strong and effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster as required.

Academic qualifications and certifications

• High School Certification or diploma or equivalent.

Required experience

• Basic to moderate level years of experience
• Basic to moderate level experience level in the Technology Industry and Call Centre environment

Workplace type

Hybrid Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today