Sr. Network Engineer (Unified Communication / VOIP Support)

Sr. Network Engineer (Unified Communication / VOIP Support) - Nexus Recruitment Group | Career Page

Sr. Network Engineer (Unified Communication / VOIP Support)

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Job Openings Sr. Network Engineer (Unified Communication / VOIP Support)

About the job Sr. Network Engineer (Unified Communication / VOIP Support)

Job Title

Sr. Network Engineer (Unified Communication / VOIP Support)

Location

Taguig City, Philippines | Hybrid Setup

We're hiring a Senior Network Engineer specializing in Unified Communications and VOIP support. If you have deep hands-on experience with Cisco voice technologies and thrive in high-pressure, enterprise environments this role is for you.

Key Responsibilities

• Configure and troubleshoot Cisco Unified Communication tools including CUCM, Unity Connection, and Contact Center solutions (Finesse, eGain, Calabrio, ICM).
• Support and maintain Cisco Unified Border Element (CUBE) and related VOIP infrastructure.
• Manage enterprise-level voice systems including voice gateways, PSTN trunks, and SIP trunking.
• Oversee large-scale IVR/ACD implementations and enterprise dial-plan configuration.
• Collaborate with cross-functional teams for design, deployment, and support of voice network infrastructure.
• Provide guidance and mentorship to junior engineers.
• Participate in on-call and 24x7 shift rotation when required.
• Ensure high availability and performance of unified communication systems.

Non-Negotiable Skills

• Proven experience with Cisco CUCM and Unity Connection.
• Hands-on expertise in Cisco Contact Center tools (Finesse, eGain, Calabrio, ICM).
• Strong knowledge and troubleshooting experience with Cisco CUBE.

Qualifications

• Bachelor's degree in IT, Engineering, or a related field (or equivalent experience).
• CCNA Collaboration certification or equivalent work experience.
• 5+ years in voice network engineering and infrastructure support.
• Solid knowledge of Cisco VoIP solutions including:
• Cisco CVP, CER, CUBE, SME, VXML Gateways
• SIP Trunks, WebEx Soft Phones
• QoS for Voice/Video and Enterprise Dial Plan
• Strong troubleshooting, organizational, and communication skills.
• Ability to work independently and handle high-pressure situations effectively.
• Background in retail or fast-paced enterprise environments is a plus.

Design. Support. Optimize enterprise communication.

Apply now to be a voice in a connected future.

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