Senior IT Process Manager

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Position title

IT Process Manager

Job summary

We are seeking a Senior IT Process Manager to oversee and drive the successful execution of healthcare technology initiatives. In this role, you will lead the coordination of multiple IT projects, ensuring alignment with organizational goals, compliance with healthcare regulations, and timely delivery. You will act as the central point of communication between stakeholders, technical teams, and leadership, facilitating collaboration and resolving issues to keep projects on track.

Responsibilities

• Lead and coordinate multiple healthcare IT projects from initiation through implementation, ensuring scope, timelines, and deliverables are met.
• Serve as the primary liaison between clinical, operational, and IT stakeholders, fostering effective communication and collaboration.
• Develop and maintain detailed project plans, schedules, and status reports for leadership review.
• Identify, track, and manage project risks, issues, and dependencies, escalating when necessary.
• Oversee resource allocation and workload distribution to optimize productivity and efficiency.
• Ensure adherence to healthcare regulations and data security standards (e.g., HIPAA, HITECH).
• Facilitate project meetings, workshops, and presentations to keep stakeholders informed and engaged.
• Support change management efforts, including training coordination and post-implementation support.
• Collaborate with vendors, consultants, and internal teams to ensure successful system integrations and solution deployments.
• Mentor junior project coordinators and team members to build internal capacity and improve project delivery practices.

Qualifications

Qualifications

• Experience: 5+ years in healthcare IT project coordination or project management, with at least 2 years in a lead role.
• Strong understanding of healthcare systems.
• Proven experience managing cross-functional teams and vendor relationships.
• Excellent organizational, problem-solving, and multitasking skills.
• Proficiency with project management tools (MS Project, Smartsheet, Jira, Asana) and documentation tools (Confluence, Visio).
• Exceptional communication skills with the ability to tailor messaging for clinical, technical, and executive audiences.

Educational Requirements

• Education: Bachelor’s degree in healthcare administration, Information Technology, Business Management, or related field (Master’s preferred).
• PMP, CSM, or equivalent project management certification.
• Experience with healthcare data analytics and reporting.
• Familiarity with Agile, Waterfall, and hybrid project methodologies.

Equal Opportunity Employer

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population. Essen Health Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.