Business Analyst

Seeking a Business Analyst/Change Management lead to work hand-in-hand with the SCC Project Manager. A successful candidate will play a dual role of 1) leading Clerk's Office organizational change management efforts and 2) providing support to the assigned SCC Project Manager. Both roles are defined as crucial to an implementation of over 30 business process improvement opportunities identified during the first phase of the Clerk's Office BPI Project. These improvements will lay a foundation for a successful implementation of a new COTS Clerk's Information System (CIS). The analyst will be a part of the Clerk's Office Project Core Team and will report directly to the Deputy Director of the Clerk's Office.

Job Description

Leading change management activities to support an implementation of business process improvement opportunities, including:

Creating and executing a detailed change management approach and plan, tailored to the SCC

Managing internal and external stakeholders

Designing, delivering, and managing assigned project communications

Designing and delivering training programs and materials related to change management activities

Identifying and measuring change management activities' success criteria

Evaluating change management activities and their effectiveness, determining gaps between received outcomes and expected behaviors, and adjusting the internally prepared change management approach and plan

Assisting the SCC Project Manager with tasks, including

Maintaining the detailed project plan (including resource allocations and dependencies) and Kanban board

Organizing and leading project status meetings

Creating and maintaining project meeting notes

Creating project status reports

Tracking and updating business process metrics

Updating business process documentation

Skills required

Proven in-depth knowledge of and experience in change management principles, methodologies, and tools

Hands-on business analysis and business process improvements experience

Experience in communication and stakeholder management, including experience working across organizational boundaries and with diverse stakeholders

Exceptional verbal and written communication skills

Meticulous attention to detail and skilled in providing documentation for end-users

Ability to balance multiple tasks simultaneously and ability to work both independently and in a team environment

Experience working with MS Project

Knowledge of and experience working with Visio and MS Office Suite

Experience with MS SharePoint

Knowledge of IT terminology and effective ways of translating it to a non-technical audience

Project Management/Coordination experience

Understanding of business process analysis and improvements approaches, methodologies, and tools

Kanban knowledge and Kanban board maintenance experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

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