Systems Technician

Description

• Individual will be part of the hardware administration team
• Team members are responsible for processing requests for computers, peripheral computing hardware, projectors, servers, and network printers that are submitted to Engineering IT
• Help evaluate user requirements, research request, and occasionally prepare justification for approval based on user needs and departmental guidelines
• Work with electronic vendor partner or direct reseller in ordering equipment
• Keep inventory and maintain spare stock level in hardware stockroom
• Update various databases with hardware asset and purchase information

Qualifications

• AA/AS degree and 2- 4 years of relevant experience or High School and 6-8 years of relevant experience
• Skilled in use of Microsoft Office products, particularly Excel and Outlook.
• Exceptional customer service and phone skills
• Must be dependable and a team player
• Capable of operating in a frequent interrupt environment and yet remain focused on completion of tasks.
• Ability to interface with all levels of management, staff, customers, and suppliers to resolve customer requests
• Ability to accomplish basic job duties accurately and with little or no supervision.
• Ability to multi-task, possess accurate typing skills, and use of good judgment in analyzing user requests

Desirable Additional Skills

• Good organizational skills
• Some familiarity with computing hardware terminology and function
• Experience preparing PR’s, PO’s and RMA’s
• Experience with PeopleSoft and BMC Remedy work order system
• Willingness to embrace innovation and change

All your information will be kept confidential according to EEO guidelines.