IT Support & Application Support Intern

Overview

We are looking for a motivated and enthusiastic IT Support & Application Support Intern to join our team. This internship offers hands-on exposure to IT support, application maintenance, and project coordination within a dynamic enterprise environment. The intern will work closely with experienced engineers to support daily IT operations, maintain internal applications, and participate in technology improvement initiatives.

Responsibilities

IT Support

• Provide Level 1 technical support for end-users through onsite, remote, email, and ticketing channels.
• Assist with employee onboarding and offboarding, including device setup, user account creation, Microsoft 365 configuration, and access provisioning.
• Support the installation, configuration, and troubleshooting of laptops, desktops, printers, Microsoft 365 applications, VPNs, and office IT equipment.
• Assist in managing IT assets, including inventory tracking, software installation, warranty records, and equipment allocation.
• Support routine IT maintenance, documentation, and standard operating procedures (SOPs).
• Work with internal users and vendors to resolve day-to-day technical issues.

Application Support and Development

• Support Application Management activities, including incident resolution, service requests, application enhancements, and user support.
• Assist in developing and maintaining internal applications and tools (e.g., Estimation Tool).
• Perform basic bug fixing, testing, deployment, and technical documentation under the guidance of senior engineers.
• Participate in system testing, user acceptance testing (UAT), and deployment activities.
• Assist in troubleshooting application issues and documenting resolutions.

Project and PMO Support

• Support IT infrastructure and application projects by coordinating project documentation, timelines, meeting minutes, action items, and status updates.
• Assist with project tracking, reporting, and stakeholder follow-ups.
• Participate in process improvement and technology initiatives across the IT team.

Requirements

• Currently pursuing a Diploma or Bachelor's Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline.
• Basic knowledge of Windows operating systems, Microsoft 365, networking fundamentals, or programming concepts.
• Familiarity with programming languages such as Java, C#, Python, JavaScript, or SQL is an advantage.
• Basic understanding of software development lifecycle (SDLC), testing, or debugging is a plus.
• Strong analytical and problem-solving skills with a willingness to learn new technologies.
• Good communication and interpersonal skills.
• Able to work independently and collaboratively in a team environment.