Business Process & Performance Manager

Job Descriptions

The Business Process & Performance Manager is a strategic role responsible for driving business growth through operational excellence, data-driven insights, and continuous process improvement. Reporting to the Sales Director, this role will lead business analysis initiatives, manage cross-functional projects, optimize sales operations, and enhance business performance through effective planning, execution, and performance monitoring.

Responsibilities

• Lead business analysis initiatives to support strategic decision-making, Operational Efficiency and Process Improvement.
• Manage cross-functional projects and act as project lead when assigned.
• Lead and optimize the telemarketing team to achieve business targets.
• Develop dashboards, reports, business reviews, and performance analytics, including daily management handling.
• Provide recommendations and insights to management for business growth and operational efficiency.
• Manage and continuously improve CRM and business systems.
• Collaborate with stakeholders across departments to streamline workflows and implement new business strategies.
• Monitor KPIs and ensure continuous improvement across business operations.
• Strategic Planning and Execution.
• Evaluate current business operations to identify inefficiencies and implement scalable solutions to improve productivity, cost management, and quality.
• Establish and monitor KPIs to assess operational performance, and use data-driven insights to optimize processes.
• Collaborate with teams across departments to streamline workflows and ensure alignment with strategic priorities.
• Act as a key advisor to senior executives, providing data-backed insights and recommendations on business decisions.
• Lead, mentor, and influence cross-functional teams to foster collaboration and ensure successful project execution.
• Communicate effectively with stakeholders at all levels, presenting clear updates, outcomes, and proposals for improvement.
• Act as the main point of contact (PIC) for the technology team in China.

Minimum Qualifications

• Bachelor’s or Master’s degree in a relevant field such as Business Administration, Management, Computer Science, Information Systems, or a related discipline.
• Minimum of 3-6+ years experience in project management, data analytics, strategy consulting and field operations.
• Proficiency in managing daily operations, coordinating between departments, and ensuring efficient resource allocations. Have experience In Team Leadership (telemarketing or customer operations is a plus)
• Strong analytical skills to assess data, evaluate program performance, and support data-driven decision-making.
• Have a background in leading big-scale, multiple projects and process improvement with tangible result
• Having a working experience in a retail and service (education) industry is a plus.
• Strong sense of operational risk and regulatory risk Team player (adaptable, communicative, strategic, collaborative)
• Analytical mindset (able to understand the context, find the correlation between topics, and draw the conclusion)
• Problem-solving (able to link the information to solve the problem)
• Experience in creating BRD with the minimum point of the problem statement, the solution to implement, cost and benefit analysis, and impact analysis
• Proficient in CRM (Salesforce) and Data Analytics (Power BI, Tableau, Looker Studio, SQL is a plus)
• Fluent in English, both written and spoken, is required.