Technical Writer

Job Summary

Essential Responsibilities

• Work alongside appropriate staff, teams, stakeholders and other points of contact (POCs) as required to:
• understand the goals and objectives of complex information systems with extensive security and compliance requirements,
• gather information necessary to produce accurate and complete documents and artifacts, and
• lead in the creation of document and artifact deliverables supporting OIA efforts and initiatives.
• Participate in design-level discussions to provide recommendations on document and artifact deliverables based upon analysis of administrative, technical, and management aspects of information systems and associated services.
• Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences with various levels of technical knowledge.
• Organize and write supporting documents as needed.
• Select and utilize photographs, drawings, diagrams, charts, and other graphical elements that increase users’ understanding.
• Revise documents as changes or modifications to information systems and services occur.
• Organize and maintain a repository of all documents and artifacts.

Required Knowledge/Skills

• 5+ years of documented Information Technology-related work experience.
• 4+ years of technical writing experience in positions requiring the development of structured written materials and visual aids.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact with internal and external vendors, project team members, management, and agency departments and to build relationships and use facilitation skills with both technical and non-technical personnel.
• Ability to write, edit, and prepare presentations of technical information for both technical and business personnel using appropriate and illustrative graphical elements.
• Experience in organizing information in a way that is appropriate for technical explanations without losing sight of the needs and aptitude of the audience.
• Ability to collaborate and coordinate with multiple teams and vendors.
• Ability to work independently and as a member of a team.
• Ability to multitask and prioritize tasks effectively in order to meet deadlines.
• Have proficiency/understanding of the MS SharePoint application.
• Must possess advanced skills in Microsoft Office (Word, Excel, PowerPoint, Visio) to include working with templates and style guidelines for branding consistency.
• Keen attention to detail while maintaining the ability to see the big picture.
• Ability to absorb and retain complex processes.
• Strong English language skills.
• Demonstrable understanding of the rules of English grammar and usage.
• Ability to accept changes and constructive criticism in a fast turn-around environment.

Preferred Requirements/Skills

• Bachelor’s degree in English, journalism, technical writing, or similar discipline.
• Bachelor’s degree in computer science or similar discipline.
• Prior experience in writing System Security Plans, Advance Planning Documents, Requests For Proposals, or similar documents.
• Knowledge of Systems Development Life Cycle (SDLC) concepts and the interdependencies of documentation.
• Understanding of LEAN/Agile development style.
• Prior experience with Bizagi.
• Previous public sector work experience.

All your information will be kept confidential according to EEO guidelines.