Senior Support Engineer

Senior Support Engineer

Cotiviti

Location: US
Workplace: Onsite
Employment: Full Time
Salary: —

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Posted 1mo ago

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Responsibilities

Provide technical support for Cotiviti's clients and internal users.
Troubleshoot and resolve complex technical issues.
Document technical solutions and create knowledge base articles.
Collaborate with development and product teams to identify and fix bugs.
Participate in on-call rotation for urgent support issues.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
5+ years of experience in technical support or a similar role.
Strong understanding of SQL and database concepts.
Experience with ticketing systems (e.g., ServiceNow, Jira).
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.

Preferred

Experience with cloud platforms (AWS, Azure, GCP).
Knowledge of scripting languages (e.g., Python, PowerShell).
Familiarity with healthcare data and regulations (e.g., HIPAA).

Skills

SQL
Python
PowerShell
AWS
Azure
GCP
ServiceNow
Jira