HR Helpdesk Administrator

HR Helpdesk Administrator - PPL Dynamics | Career Page

HR Helpdesk Administrator

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Job Openings HR Helpdesk Administrator

About the job HR Helpdesk Administrator

Department : Human Capital

Job Objective

To handle day-to-day HR Services Help desk operations and provide first level support to resolve reported technical problems or route complaints/requests to support engineer or the relevant IT functions as per the complexity of the task.

Maintain and monitor request logs to follow up on the requests received.

Kery Accountabilities

• Help Desk Operations
• Basic HR Support
• Escalation Management
• Customer Feedback
• Statements and Reports

Minimum Qualifications

Bachelor's degree

Minimum Experience

3-5 years of experience in HR Support or helpdesk operations

Job Specific Skills

• Working knowledge on desktop hardware, operating system, software application and network troubleshooting
• Strong knowledge and experience in ITIL service desk implementation and performance tuning
• Good Knowledge about Computers & Operating systems
• Ability to learn & adopt to new networks installed at the organization
• Communication Skills
• High-level experience in customer support services
• Analytical mindset
• Ability to formulate plans, designs, practices, policies and procedures related to operation and new projects

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