Service Product Manager

Service Product Manager - MSDI Consulting Group LLC | Career Page

MSDI Consulting Group

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Job Openings Service Product Manager

Define service product lifecycle strategies, including design, development, launch, and phase-out;
Conduct market analysis to understand industry trends, customer requirements, and competitor offerings;
Identify opportunities to enhance service offerings and improve competitiveness;
Work closely with R&D, sales, and delivery teams to design and implement tailored service solutions; Act as a key point of contact for customers, understanding their service needs and providing appropriate solutions;
Support customer projects by delivering service-related expertise and ensuring successful implementation;
Provide pre-sales support, including technical presentations, service pricing, and contract preparation;
Train sales teams and partners on service products to improve sales effectiveness;
Monitor the quality and performance of delivered services, addressing any issues or gaps;
Ensure all service offerings comply with local regulations and company policies;
Prepare and maintain documentation for service product specifications, pricing, and updates;

Bachelors degree in telecommunications, IT, engineering, or a related field
Proven experience (3+ years) in service/product management within the telecommunications or IT industry.
Strong understanding of telecommunications and IT service solutions (e.g., cloud, 5G, managed services).
Proficiency in project management methodologies and tools.
Ability to analyze market trends and customer needs to define competitive service offerings.
Strong problem-solving skills to address technical or operational challenges.
Excellent verbal and written communication skills in English (additional languages are a plus).
Strong interpersonal skills to work effectively with customers, cross-functional teams, and global stakeholders.
Deep understanding of customer pain points and the ability to deliver customized service solutions.
Experience in customer relationship management, particularly in a B2B setting.
Knowledge of pricing models, cost management, and ROI analysis for service products.
Awareness of legal and regulatory compliance in the telecommunications industry.
Willingness to travel domestically and internationally as required.

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