Manager, Technology Solutions

At Signature Aviation, we are modernizing our enterprise technology landscape to create secure, scalable, and connected systems that power our global operations and customer experiences. The Manager, Technology Solutions, leads the delivery, optimization, and support of critical enterprise applications spanning Finance, Commercial, and Customer domains, including ERP, CRM, Loyalty, and Payment systems.

This role oversees a team of IT professionals responsible for driving operational excellence, enabling real-time integrations, and ensuring compliance across platforms. The ideal candidate combines technical depth with strong business acumen, is able to align technology solutions with strategic priorities, enhance system interoperability, and lead a team that delivers measurable business value across finance and commercial functions.

Platform Ownership & Delivery

• Oversee the delivery, enhancement, and support of enterprise platforms, including ERP (Infinium AS400, SAGE, Corridor, Coupa), CRM (Microsoft Dynamics 365), Loyalty (iBS iLoyalty), and Payment Systems (PAX, PCI-compliant platforms).
• Ensure reliability, scalability, and performance of critical systems that support both corporate and customer-facing processes.
• Manage application upgrades, integrations, and new feature rollouts aligned with business priorities and IT governance standards.

System Integration & Architecture

• Drive seamless integration across ERP, CRM, Loyalty, OMS, and Digital Storefront systems to enable a unified data and process flow.
• Partner with enterprise architects and cross-functional teams to design API-first, event-driven, and cloud-optimized integrations.
• Lead modernization initiatives that transition legacy systems toward scalable, cloud-based platforms.

Team Leadership & Development

• Lead, mentor, and grow a team of IT professionals specializing in finance, payment, and commercial technologies.
• Set clear priorities, manage workloads, and foster collaboration across technical and business functions.
• Build a culture of accountability, continuous learning, and innovation within the team.

Program Management & Delivery Excellence

• Manage delivery of multiple concurrent initiatives, including system migrations, process automation, and new solution deployments.
• Establish delivery frameworks that ensure on-time, on-budget execution with high stakeholder satisfaction.
• Oversee change management, testing, and deployment activities to minimize operational disruptions.

Compliance, Security, & Governance

• Ensure adherence to PCI-DSS, SOX, GDPR, and other relevant security and regulatory frameworks.
• Partner with InfoSec to implement data privacy, access control, and system monitoring measures.
• Develop and track KPIs, SLAs, and audit controls to maintain a compliant, secure technology environment.

Vendor & Stakeholder Management

• Manage vendor relationships for ERP, CRM, loyalty, and payment systems, ensuring value, support quality, and SLA performance.
• Collaborate closely with Finance, Commercial, Operations, and Digital teams to translate business needs into scalable technology solutions.
• Provide executive reporting on platform performance, project progress, and technology roadmaps.

Minimum Education and/or Experience

• Bachelor’s degree in Computer Science, Information Systems, Finance/Accounting Technology, or related field.
• 8+ years of progressive IT experience with at least 5 years in technology management or leadership roles.
• Proven success overseeing enterprise applications across finance, CRM, or customer engagement ecosystems.

Additional knowledge and skills

• Expertise with ERP, CRM, and payment systems, including integrations across multiple enterprise environments.
• Hands-on experience with MS Dynamics 365 CRM, Infinium AS400, SAGE, Corridor, Coupa, PAX, and Loyalty platforms.
• Deep understanding of PCI-DSS, SOX, and data governance best practices.
• Strong background in vendor management, contract negotiations, and IT budget oversight.
• Experience leading cross-functional programs involving finance, operations, and commercial stakeholders.
• Exceptional communication, problem-solving, and strategic thinking skills.
• Familiarity with API-first architectures, Azure integrations, and data-driven decision platforms preferred
• Strategic and systems-level thinker with attention to operational details.
• Proven leadership and ability to influence across business and technology teams.
• Strong financial and analytical acumen; able to translate business requirements into technical roadmaps.
• Adept at driving modernization, innovation, and process improvement initiatives.
• Excellent communication and relationship-building skills with senior stakeholders.