L2 Technical Support Engineer

We're Hiring | L2 Technical Support Engineer

Location

Pune

Experience

1–3 Years

Work Mode

Work From Office (WFO)

Are you passionate about IT Support, Customer Service Excellence, and solving technical challenges? Do you enjoy working in a fast-paced environment where every day brings new opportunities to help users?

Join a global organization and become a key part of an elite Technical Support team delivering exceptional IT services to internal stakeholders.

Key Responsibilities

Deliver world-class customer support through Walk-up Desk, Phone & Email

Troubleshoot hardware, software, Windows, Mac & Microsoft Office issues

Install, configure and deploy laptops & desktops with standard images

Manage IT assets, software installations and hardware lifecycle activities

Support Mobile Devices, Active Directory and password management

Configure and troubleshoot Audio/Video conferencing systems

Assist with LAN, WAN, Telephony and local infrastructure support

Document incidents, resolutions and maintain knowledge base articles

Ensure SLA compliance and follow IT service management processes

Collaborate with vendors, infrastructure teams and business users

Required Skills

B.Tech / BE / Engineering Graduate

1–3 years of Technical Support/Desktop Support experience

Strong troubleshooting skills for Windows & Mac Operating Systems

Microsoft Office (Outlook, Word, Excel & PowerPoint)

Active Directory administration

Networking fundamentals

Mobile Device Support

Audio/Video Conferencing & Telephony Support

Excellent communication and customer service skills

Preferred Certifications

ITIL Certification

Microsoft MCITP Certification

Why Join?

Opportunity to work with a world-class IT Support team

Exposure to enterprise technologies and infrastructure

Collaborative and professional work environment

Excellent career growth and learning opportunities

Interested candidates can share their updated resume today!

WhatsApp

+91 7013663419

Email

Maqsood@Jobskey.com

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