QSSK- IT MANAGER

JOB TITLE: IT MANAGER

About This Job

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced IT Manager to work in Nairobi, Kenya.

Job Purpose

• Own the delivery of the technology agenda, translating business objectives into systems, data, and service capability across the operating companies.
• Partner with functional leadership and operating company management to define, prioritise, and deliver technology investments that measurably improve commercial performance, operational efficiency, and regulatory standing.
• Accountable for the security, availability, integrity, and regulatory compliance of information systems and data.

Key Responsibilities

1. IT Strategy and Governance

• Define and maintain the IT strategy and roadmap in alignment with the Corporate Strategy.
• Determine capital investment parameters, priorities, and risk appetite for IT initiatives to maximise return on investment.
• Advise the management team on emerging technologies and digital trends, including governance of artificial intelligence adoption.
• Maintain the IT policy framework and ensure it remains current against the regulatory environment.

2. Business Partnering and Digital Transformation

• Engage departmental and operating company leadership to understand functional strategy and agree supporting functional IT strategy.
• Translate business requirements into functional and non-functional specifications for new or changed services.
• Lead identification and delivery of process digitisation and automation opportunities across Finance, Supply Chain, Production, Sales, Quality, and Laboratory functions.
• Act as the internal authority linking technology investment to commercial outcome, ensuring each initiative carries a defined baseline, target benefit, and named business owner.

3. Project and Portfolio Delivery

• Manage the technology project portfolio, sequencing initiatives against business priority, resource availability, and budget.
• Deliver multi-disciplinary projects within agreed time, scope, and budget constraints, applying consistent project governance from charter through to benefits realisation.
• Provide technology leadership and governance to business-led projects with a systems or data component.

4. Information Security, Data Protection and Business Continuity

• Identify, classify, remediate, and mitigate vulnerabilities across information systems.
• Maintain and test the disaster recovery plan in accordance with the business continuity policy.
• Ensure compliance with the Kenya Data Protection Act 2019 and maintain readiness for regulatory engagement with the Office of the Data Protection Commissioner.
• Ensure system controls, access management, audit trails, and electronic records meet requirements.
• Deliver cyber security awareness training and manage security incidents through detection, containment, recovery, and lessons learned.

5. IT Service Operations

• Ensure reliable, secure, and cost-effective operation of infrastructure, applications, networks, and end-user services.
• Approve and validate IT requests for software, hardware, and service change.
• Maintain the systems and asset register and manage the technology lifecycle.
• Report IT service performance to the management team monthly.

6. Data, Analytics and Reporting

• Develop and maintain the data and analytics capability, including reporting platforms, data quality standards, and management information delivery.
• Ensure business decision-makers have timely, accurate, and accessible performance data.

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7. Vendor, Contract and Financial Management

• Develop and implement IT service management agreements, operational level agreements, and underpinning contracts.
• Manage vendor performance, escalation, and commercial relationships.
• Develop and manage the ICT operating and capital budget.

Requirements

Education

• Degree in Information Technology, Computer Science, or a related discipline.
• Master's degree is an added advantage.

Experience

• 7+ years' experience leading IT operations in a large or multi-site environment.
• 5+ years project management experience.
• Demonstrated experience of ERP or business systems implementation.
• Working knowledge of the Kenya Data Protection Act 2019 and operating IT within a regulated manufacturing or laboratory environment.

Professional Certifications (one or more)

• Information security (CISSP, CISM, or CISA).
• Service management (ITIL v4).
• Project management (PMP or PRINCE2).
• Data protection.

Technical Skills

Operating systems

Windows Server 2016–2022, Windows 11, Linux fundamentals.

Identity and productivity

Microsoft 365, Microsoft Entra ID, Exchange.

Networking

structured networking and wireless (CCNA level or equivalent), enterprise firewall technologies.

Databases and reporting

SQL Server, Power BI.

Business systems

SYSPRO ERP, Odoo Enterprise, LIMS, field sales and distribution applications, HR information systems, KRA eTIMS.

Security

endpoint detection and response, SIEM and log monitoring, vulnerability management, backup and disaster recovery.

Cloud and telephony

cloud infrastructure and services, cloud PBX.

Governance

ITIL service management, PRINCE2 or PMP project management.

Core Competencies

• Strong leadership and team management skills.
• Strategic thinking and business partnering ability.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• High integrity and accountability.
• Results-oriented with a continuous improvement mindset.

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Interested and qualified applicants should submit their applications through the link below

Note

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.