Field Service Technician

Field Service Technician - Innergy Consulting Pte. Ltd | Career Page

Field Service Technician

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Job Openings Field Service Technician

About the job Field Service Technician

JOB SUMMARY

The Field Service Technician is responsible for investigating customer complaints and resolving product failures. This role involves providing high-level after-sales technical support and on-site services to regional distributors and end-users. The incumbent will also assist in warranty claim processing and provide 24/7 emergency standby support as required.

KEY RESPONSIBILITIES

• Installation & Commissioning: Execute equipment installation, commissioning, and provide on-site technical training based on specific project scopes.
• Technical Support: Deliver timely troubleshooting and site services to ensure equipment remains operational and meets performance standards.
• Product Expertise: Service a wide range of diesel generator sets (from small to large capacity) and support internal departments with service-related training.
• Documentation: Maintain up-to-date and organized technical manuals, service reports, and training materials.
• Distributor Training: Provide specialized training to distributors and dealers to enhance their troubleshooting skillsets and ensure consistent regional service quality.
• Client Relations: Maintain strong relationships with key customers, ensuring all technical issues are followed through to full resolution.
• Testing & Analysis: Provide technical assistance during factory testing for special projects and perform root cause analysis on equipment failures to recommend permanent solutions.
• Warranty Management: Address technical aspects of warranty issues directly with customers.
• General Support: Perform additional service and training duties as assigned by management.

QUALIFICATIONS & REQUIREMENTS

• Education: Diploma in Mechanical Engineering.
• Experience: Minimum of 2 years of relevant experience in power systems or heavy machinery.
• Travel: Ability and willingness to travel extensively across the Asia Pacific and Southeast Asia regions.
• Soft Skills: Strong problem-solving abilities, task-oriented mindset, and a collaborative team player.
• Technical Passion: A strong orientation toward customer service and a genuine enthusiasm for power generation technology.
• Preferred Skills: Prior technical experience with major industrial engine brands is highly advantageous.

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