SAP MDM Consultant for Application support and Maintenance

Roles & Responsibilities

General

• Consultant expected to have basic understanding of ITIL framework to collaborate and handle with end-user issues / tickets raised via ITSM.D(Service Now) tool
• Excellent problem-solving, consulting and decision-making skills.
• Handling incident, problem tickets, service requests in SAP MDM & MDG module.
• Good communication and interpersonal skills.
• Should be able to work independently with minimal supervision
• Desired Role Requirements:
• Core Functional Knowledge:
• Must have experience on specific master data domains (Material, BP) with knowledge of BRF+, FPM, Web Dynpro ABAP, and MDG API framework.
• Troubleshoot and fix the stuck, failed & locked Change Requests.
• Configure and maintain CR Types, change request steps.
• Analyze CR replication logs to ensure data successfully updates the staging and active areas.
• Monitor, troubleshoot, and repair Rule-Based Workflows in BRF+.
• Adjust workflow routing and handle agent determinations.
• Analyze custom validations, derivations, and duplicate checks using BRF+.
• Experience on master data consolidation routines, including mass processing of data.
• Configure UI modeling (feeder classes, access classes) to meet changing business requirements.
• Analyze and debug the existing code, Web Dynpro components, and Floorplan Manager (FPM) configurations to resolve application errors.
• Maintain and enhance integration mapping between SAP MDG and downstream systems.
• Monitor and troubleshoot Data Replication Framework (DRF) failures, IDoc errors, and SOA web services.

Educational qualification

B.E/B.TECH/MBA

Experience

4+ years in SAP R/3 & S/4 MDM & MDG consulting

ITIL process knowledge

Preferred Skills

ServiceNow knowledge

Integration Skills

• Materials Management (MM) for procurement, reservations, and service entry sheets.
• Sales and Distribution (SD) for project-based billing and customer projects.