IT Support Team Lead - Hardware Depot

IT Support Team Lead - Hardware Depot - Military, Veterans and Diverse Job Seekers | Career Page

West Palm Beach, FL, United States

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Job Openings IT Support Team Lead - Hardware Depot

Planning and overseeing inbound and outbound logistics, including on-site IT inventory management and packaging of IT end user equipment
Coordinating shipping to and from the Boca office
Contributing to and supervising the day-to-day activities of the IT Hardware depot and employees
Ordering, tracking, imaging, packaging, and shipping hardware for end users
Constantly coordinating and communicating with stakeholders of upcoming hardware requirements across North America
Analyzing and preparing for upcoming hardware requirements
Reviewing support tickets and other data to determine depth and breadth of troubleshooting
Performing quality assurance of outbound shipments
Inspecting and performing inventory management of shipments received
Spotting and understanding root cause of problems and executing countermeasures
Developing and implementing lean initiatives to guarantee continuous improvement in processes
Owning employee compliance to company policies and production procedures

Good teamwork skills
Good leadership skills
Ability to fully carry out instructions
Ability to multitask
Good knowledge of record keeping
Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
Ability to lift 50-100 pounds
Ability to work in a small, fast-paced environment
Effective handling of multiple critical client support situations and ability to effectively communicate with senior management
Strong attention to detail
Ability to adapt to change
Ability to manage stress appropriately

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