Application Support Engineer

Market Operations at BGC Partners (Australia) Pty Ltd is a global team, offering L1 and L2 application support for various trading platforms and systems. We are looking for a talented individual to fill the critical role of Application Support Engineer, based in our Seoul office. This position is integral to our APAC eOps team, with a primary focus on supporting our Korean REPO and Bond platforms, which are vital to BGC's business in Korea. The successful candidate will serve as the primary internal liaison, bridging the gap between the application vendor and the local Seoul support team.

• Act as the primary internal point of contact with the application vendor for Korean REPO and Bond platforms.
• Maintain a strong working relationship with the vendor's support team, ensuring timely issue resolution.
• Participate in vendor review calls and follow up on agreed actions.
• Provide L2 escalation support to the Seoul end-user support team, ensuring seamless issue management.
• Enforce and adhere to BGC's change control framework for platform changes and upgrades.
• Log, prioritize, and manage support tickets for the Korean platforms, ensuring timely resolution.
• Own incidents from triage to post-incident review, following ITIL-based incident management.
• Proactively monitor and identify gaps in coverage for Korean REPO and Bond platform components.
• Develop and maintain deep knowledge of Korean REPO and Bond market conventions and trade lifecycles.
• Identify and escalate operational risks, ensuring compliance with regulatory and reporting requirements.
• Bachelor's or Master's degree in Computer Science, IT, or a related field.
• 5+ years of experience in application support, preferably in financial services or fintech.
• Proven ability to manage vendor relationships and provide effective support.
• Experience with ITIL or equivalent incident/change management frameworks.
• Excellent communication skills, with fluency in both Korean and English.
• Strong problem-solving and analytical abilities, with a proactive approach.
• Ability to work independently and as part of a global, diverse team.
• Understanding of trading platforms, middle-office systems, and market data is an advantage.
• Willingness to learn and adapt to new technologies and processes.
• A commitment to maintaining high standards and ensuring smooth operations.