App Dev & Support Engineer II

Job Track Description

Responsibilities

• Support the cloud based Timekeeping solutions
• Assist users in resolving issues
• Participate in performance monitoring and optimization
• Communicate effectively with team members and customers through strong verbal, written and interpersonal skills
• Remain flexible to changes in priorities with the ability to multi-task

Technical skillset

• Experience in atleast 1 industry standard ticketing tool
• Experience in Helpdesk or Service Desk role
• Experience in Incident Management and Problem Management
• Experience in supporting cloud applications
• High energy, ability to multi-task, prioritize conflicting demands
• Excellent communication (verbal and written) skills
• Knowledge on MS Office Applications (WORD, EXCEL, VISIO, MS Project)

Qualifications

• A University or college degree in a relevant discipline.
• 4+ years’ experience in Application Support or Service Desk