IT Specialist

 You perform day-to-day IT operations and support activities in the store ensuring that IT

systems perform with high availability, performance and security

 You investigate, trouble-shoot, follow up and communicate with store users on their IT

support incidents and service requests with resolution, closure, work-around and

escalation

 You perform Store IT support according to IT policies, standards and SOPs

 You support IT audit, compliance and security reviews & assessments

 You support implementation of local Store IT project activities within planned scope,

schedule and budgets

 You support Store super users in testing, training, implementation and upgrade of Store

IT systems incl. associated technical documentation

 You support and coordinate with SO IT in system security patches and anti-virus updates

on Store IT systems on need basis

 You maintain inventory records of hardware, software license and support contracts

 You support IT hardware, software, license and subscription compliance through

physical checks and tools (Service Desk and SCCM).

 You coordinate on-site work with authorized vendors during rebuild, relocations or

repairs.

 You support SO IT and Store BN in IT budget preparation and contract renewal of Store

IT hardware, software licenses, application support, subscription & other IT services

procurement with due diligence

 You support system & data backup, recovery procedures to ensure effective and

timely recovery of business data & IT services in the event of an emergency or

disaster situation

2

 You provide IT support to Shopping Centre (e.g. Damansara/ IPC; Tebrau/ Toppen),

wherever applicable

 You provide standby weekend & after office support if required or rostered.

• You possess a diploma in an IT-related professional discipline, such as Computer Science or Information Technology.
• You have a minimum of 3 years of experience in an IT support role.
• You have practical knowledge and experience in supporting super users, system support, and system testing.
• You have practical experience in IT support, including Service Desk operations, system monitoring, backup and restore, patching, and malware protection.
• You have IT support experience in a retail environment, including Microsoft Navision, LS Retail, POS, CRM, and SQL databases.

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals, Bonus program, full training and inductions.

This role requires flexibility in work hours, depending on store operational requirements.