Lead - IT Operations Engineer

ABOUT THE ROLE

Our international team takes care of the architecture, design and implementation of central

and business critical platforms for API handling, system integration and automation of rule

based business decisions. Advising our specialist departments and IT product teams is an

essential part in that context. We advise and support the implementation of new use cases

and the optimization of existing solutions. In addition, we work together with service providers

for operation and support to guarantee the highest grade of reliability

We see your role as IT operations engineer as a flexible all-rounder and dynamic team player

who enjoys and is keen in operate and optimization of our cloud-based platforms. We offer a

variety of tasks in expanding and improving our solution, from design to implementation and

management of operations related challenges. As part of a powerful team, you can contribute

to parts of Hapag-Lloyd's critical core systems to make a difference.

KEY RESPONSIBILITIES & TASKS

Monitoring & Observability

• Continuous observation of our systems regarding availability, performance, system

usage and costs

• Definition, design and implementation of observability / monitoring regarding Service

Levels (SLIs / SLOs / SLAs)

• Integration in central observability solutions e.g.

Datadog, Elastic, …

• Reporting of availability, performance, system usage and costs on a regular basis

Maintenance

• Planning, coordination and implementation of system updates in collaboration with our

vendors and suppliers.

• Take care of keeping our system secure by fixing vulnerabilities in collaboration with

our CISO department

• Take care of housekeeping tasks

Automation

• Drive automation regarding paradigms like CaC/IaC (Configuration as Code /

Infrastructure as Code) to ensure the lowest possible degree of error prone manual

work.

• Optimize our CI/CD pipeline

Incident & Problem Management

• Take over responsibility of coordination & solving incidents to keep “Mean-Time-To

Repair” and user impact as low as possible

• Drive and support problem management to ensure system reliability and prevent

reoccurring incidents

Service Management

• Take over responsibility of service request handling

Continuous Improvement

• Driving continuous improvement of our platform regarding to scalability, reliability &

cost-efficiency

BEHAVIOURS & APPROACH

• Strong analytical and problem-solving skills
• Team-oriented with excellent communication and collaboration skills
• Ability to build pro-active, co-operative working relationships with customers, peers

and key stakeholders based on respect and teamwork

• Ability to act under pressure and to manage efficiently crisis situations
• Able to evaluate information, identify key issues and formulate conclusions based on

sound, practical judgment, experience, and common sense

WORK EXPERIENCE

• Extensive experience in operations of business critical and cloud-based platforms

(monitoring, maintenance, improvement, troubleshooting, …) on an enterprise scale

• Extensive experience with AWS cloud and container runtimes like ROSA (Red Hat

Open Shift on AWS)

• Good Knowledge in end-to-end monitoring of applications and systems with

enterprise observability tools (e.g. Datadog, Elastic, Prometheus, Grafana)

• Experience with automation tools such as Terraform or Ansible is an advantage
• Experience in software development and the tools used, such as version

management, CI/CD, planning and collaboration tools (e.g. Git, Jenkins, Jira,

Confluence, ...)

• Excellent communication, problem-solving, and stakeholder management skills.

EDUCATION & QUALIFICATIONS

• Bachelor’s or Master’s degree in computer science, Engineering, or related discipline
• English language – expert proficiency (additional languages are beneficial)