Supervisor IT

The IT Supervisor supports the users with process and user application system knowledge.

Main

Tasks

• Supervise, mentor, and develop IT support staff.
• Purchase of all IT related products (getting the Quotes and coordinating with Vendors).
• Support the users with process and user application system.
• Review & Audit System Access Rights.
• Backup arrangement for Lease Line, Electricity (genset / ups), IGM Software, CCTV, Payroll Package software & Door Access.
• Ensure adequate Generator & UPS Support.
• Liaise with external vendors, service providers, and consultants.
• Supporting Contact Center.
• Provide Area support with respect to LAN, WAN and software related issues.
• Ad hoc set up of IT equipment for training per user’s request.
• PC user support (software & hardware)
• Ensure smooth running of systems/servers.
• Ensure all the IT related equipment is under maintenance and ensured.
• Prepare and Maintain BCP (including testing and fire drills).
• Accurate Asset Tagging.
• Monthly Asset Inventory Reconciliation and Certification
• Implement and enforce cybersecurity policies and controls.
• Monitor security threats, vulnerabilities, and incidents.
• Support compliance with company standards, audit requirements, and data protection regulations.
• Assist in planning and implementing IT projects and infrastructure upgrades.
• Coordinate system deployments, migrations, and technology enhancements.
• Track project progress and ensure timely delivery.
• Allocate workloads, monitor performance, and provide coaching.
• Conduct training to enhance team skills and knowledge.
• Foster a customer-focused and service-oriented culture.

Industry Knowledge

• 3-5 years of industry experience including supervisory or team leadership role.
• Apprenticeship / trained in office management or similar qualification.
• Experience managing enterprise IT infrastructure, networks, and user support environments.
• Experience working in manufacturing, logistics, retail, or corporate environments is an advantage.

Business Systems/IT

• Awareness of data quality importance & security
• Good knowledge of user application systems, hardware and software
• Working knowledge & systems support optimization
• Ability to promptly process data and request under pressure

Communication/Organization Skills

• Communication and ability to take initiative
• Good command of written and spoken English
• Effective time management and planning skills
• Professional ability to interact with other functions
• Systematic and efficient way of working

Values / Behaviors

• Positive attitude, can do attitude Proactive
• Energetic and good team spirit Enthusiasm
• Commitment to task Initiative

Competency

• Leadership and Team Management
• Problem Solving and Decision Making
• Customer Service Orientation
• Communication and Interpersonal Skills
• Project Coordination
• Analytical Thinking
• Time Management and Prioritization
• Stakeholder Management
• Continuous Improvement Mind